Trust & Safety Center

Report Content & File Complaints

Fast-Track Removal Protocol | Last Updated: 1 November 2026

Emergency Takedown: CSAM & Non-Consensual Imagery (P0)

We maintain an absolute zero-tolerance policy for child sexual abuse material (CSAM), non-consensual sexual content, deepfakes, and revenge porn. Suspected material is immediately unlisted upon notice, quarantined for evidence preservation, and escalated to NCMEC, NCA, or local cybercrime authorities.

Email Emergency Takedown Team (grievance@sutraweb.tech)

Victims of Image-Based Abuse (IBSA)

If an image, video, or deepfake portraying your likeness was uploaded to this service without your documented, explicit consent:

  • Submit the URL/scene link and a brief statement identifying yourself.
  • Your request will be handled with strict confidentiality by specialized Trust & Safety staff.
  • The media will be immediately withheld from public view while your identity is verified.
  • Perceptual hashes will be permanently blocked to prevent re-uploads across all nodes.

Statutory Grievance Officer (IT Rules, 2021)

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, users may register formal complaints with our Grievance Officer:

Designated Officer: Compliance & Grievance Lead

Company: Sutra Media Global Ltd.

Registered Office: Arch. Makariou III Ave 155, Proteas House, 5th Floor, 3026 Limassol, Cyprus

Grievance Email: grievance@sutraweb.tech

Acknowledgement SLA: Within 24 hours

Resolution SLA: Within 15 business days

Copyright Infringement (DMCA)

For intellectual property or copyright infringement notices, please review our DMCA Policy and send your notification with all statutory elements to dmca@sutraweb.tech.